CRASH REPLACEMENT

In addition to the legal guarantee, MG-Components GmbH & Co. KG also offers a Crash Replacement service for all NEWMEN components. This service is available for all parts damaged as a result of a fall or accident for which the owner was not at fault. It includes a special discount of 50% off the official list price of the same or an equivalent product.

TERMS & CONDITIONS

  • The Crash Replacement service is valid for three years after purchase.
  • It cannot be transferred to subsequent owners.
  • The damage must be such that it impairs the functioning of the component (aesthetic damage is not covered).
  • The damaged part will be replaced with the same model. However, MG-Components GmbH & Co. KG reserves the right to replace the damaged item with an equivalent alternative item.
  • There shall be no legal entitlement; ownership of the damaged part transfers to MG-Components GmbH & Co. KG.
  • MG-Components GmbH & Co. KG will not cover any reassembly or shipping costs or customs charges.
  • The Crash Replacement service does not replace guarantee provisions in individual countries.
  • Mounted parts, such as tyres, cassettes, brake discs, saddles etc. must be removed.

WHAT IS NOT COVERED

  • Damage resulting from incorrect assembly or installation.
  • Damage resulting from incorrect repair work.
  • Improper use, e.g. using a cross-country wheelset for downhill riding.

Please send all crash replacement enquiries, including a detailed description of the damage and how it occurred, directly to:

MG-Components GmbH & Co. KG
Am Mühlbach 5c
87487 Wiggensbach
Germany

info@mg-components.de


We use any findings in connection with the damage directly in our product development and manufacturing processes to keep improving our products.