CRASH REPLACEMENT AND WARRANTY
All NEWMEN products come with a 3-year warranty covering all materials and manufacturing defects on top of the legal guarantee.
All components must be assembled and used in accordance with the instructions.
Third-party components (spokes, nipples etc.) are covered by the respective manufacturer's warranty. The warranty does not cover damage caused by improper use, failure to observe operating instructions, incorrectly carried out repairs, assembly or maintenance work, or damage caused by the incorrect lacing of spokes (spoke pattern, spoke crossing points, spoke tension etc.).
Bearings are subject to wear and tear and are not covered by the 3-year warranty.
MG-Components GmbH & Co. KG will repair or replace only the faulty NEWMEN product at its own discretion. Warranty claims must be made in conjunction with the original purchase invoice (or a copy) from the dealer.
WHAT IS NOT COVERED
- Damage resulting from incorrect assembly or installation.
- Damage resulting from incorrect repair work.
- Improper use, e.g. using a cross-country wheelset for downhill riding.
In addition to the legal guarantee, we offer crash replacement for all NEWMEN components.
This service can be used for all parts that are no longer functional after a fall or accident through no fault of their own.
The Crash Replacement service is valid for three years after purchase, lifetime for all carbon rims from 2020 onwards.
It can be transferred to subsequent owners.
The damage must be such that it impairs the functioning of the component (aesthetic damage is not covered). The damaged part will be replaced with the same model. However, MG-Components GmbH &Co. KG reserves the right to replace the damaged item with an equivalent alternative item. There shall be no legal entitlement; ownership of the damaged part transfers to MG-Components GmbH &Co. KG.
MG-Components GmbH &Co. KG will not cover any reassembly or shipping costs or customs charges. The Crash Replacement service does not replace guarantee provisions in individual countries.
Mounted parts, such as tyres, cassettes, brake discs, saddles etc. must be removed.
Please send all crash replacement enquiries, including a detailed description of the damage and how it occurred, directly to:
MG-Components GmbH &Co. KG
Am Mühlbach 5c
We use any findings in connection with the damage directly in our product development and manufacturing processes to keep improving our products.
All crash replacement inquiries must be sent via the service portal on this website.