Crash Replacement und Warranty

Crash Replacement

CRASH REPLACEMENT AND WARRANTY

In addition to the legal warranty, MG-Components GmbH & Co. KG also offers a crash replacement service for all NEWMEN components. This service is available for all parts damaged as a result of a fall or accident for which the owner was not at fault. It includes a special discount of 50% off the official list price of the same or an equivalent product.



TERMS & CONDITIONS

 

  • The Crash Replacement service is valid for three years after purchase / lifetime for all carbon rims from 2020 onwards
  • It cannot be transferred to subsequent owners.
  • The damage must be such that it impairs the functioning of the component (aesthetic damage is not covered).
  • The damaged part will be replaced with the same model. However, MG-Components GmbH & Co. KG reserves the right to replace the damaged item with an equivalent alternative item.
  • There shall be no legal entitlement; ownership of the damaged part transfers to MG-Components GmbH & Co. KG.
  • MG-Components GmbH & Co. KG will not cover any reassembly or shipping costs or customs charges.
  • The Crash Replacement service does not replace guarantee provisions in individual countries.
  • Mounted parts, such as tyres, cassettes, brake discs, saddles etc. must be removed.



WHAT IS NOT COVERED

 

  • Damage resulting from incorrect assembly or installation.
  • Damage resulting from incorrect repair work.
  • Improper use, e.g. using a cross-country wheelset for downhill riding.



All crash replacement inquiries must be sent via the service portal on this website.